About returning goods

Customer satisfaction is our main priority. If you are not totally satisfied with your purchase, for whatever reason, it can be sent back, unused, in its original packaging within 14 days of buying and it will be exchanged or refunded.

Unfortunately, delivery charges cannot be refunded and it is your responsibility to pay return postage using 'Recorded delivery'. Goods that have a manufacturing fault will be exchanged immediately and postage will be refunded.

Exchanges

We obviously cannot exchange any item that has been misused in any way. Please follow the instructions on the returns form included with each package.

If you need to return any item to Tlws, it would help us greatly if you could email or telephone us first. We will then be able to give you accurate instruction on how to return the product.

For illustration purposes, many items are shown larger than actual size. Actual sizes are stated next to the item description – please check the sizes before purchase.